Grievance Procedure of the City of Pacifica for Complaints Arising Under Title II of the Americans With Disabilities Act of 1990

The City of Pacifica has adopted a grievance procedure providing for prompt and equitable resolution of complaints alleging noncompliance with the Americans with Disabilities Act of 1990.

I. City Facilities, Programs, Services or Activities

Complaints concerning access to City facilities, programs, services or activities should be addressed to the City’s ADA Coordinator:

ADA Coordinator
City of Pacifica
170 Santa Maria Avenue
Pacifica, CA 94044
Voice: 650-738-7300
Fax: 650-359-6038
cmoffice@pacifica.gov

• 2018 ADA Transition Plan
• 2020 Pacifica Accessible Ramp Survey
• 2019 New Curb Ramps
• ADA Complaint Form

1. A complaint may be filed in writing or, when requested as an accommodation, in another format (including by telephone) that accommodates the complainant’s disability. The complaint should provide the complainant’s name, address and phone number, a detailed description of the incident or condition, the location, date and time of the incident.
2. Upon receipt of a complaint, the City’s ADA Coordinator will provide the appropriate department with a copy of the complaint. The department will then conduct an investigation. The department may seek assistance of the City’s ADA Coordinator and the City Attorney in investigating and responding to the complaint. These rules contemplate informal but thorough investigations that afford the complainant a thorough review and appropriate response.
3. Within thirty (30) business days of the receipt of the complaint, a written draft response will be sent to the City’s ADA Coordinator prior to the final copy, signed by the department and department head, being sent to the complainant.
4. The City’s ADA Coordinator will maintain a file relating to each complaint and the response thereto and will maintain that file for five years.
5. The complainant can request reconsideration of the complaint if he or she is dissatisfied with the resolution. The request for reconsideration should be addressed to the City’s ADA Coordinator in writing, or in an alternative format accessible to the complainant, within ten (10) business days of the issuance of the City’s response to the complaint.
6. The City’s ADA Coordinator will inform the department of this reconsideration request and the department will respond to the request for reconsideration within fifteen (15) business days of receiving the request. The department response must be approved by the City’s ADA Coordinator prior to being sent to the complainant. The department will forward a copy of the approved response to the request for reconsideration to the City’s ADA Coordinator.
7. These rules will be construed to protect the substantive rights of the complainant and assure that the City of Pacifica complies with Section 504 and the ADA and their implementing regulations.

II. Employment

Complaints alleging discrimination against applicants or employees on the basis of disability should be addressed to:

ADA Coordinator
City of Pacifica
170 Santa Maria Avenue
Pacifica, CA 94044
Voice: 650-738-7300
Fax: 650-359-6038
cmoffice@pacifica.gov

This contact can also be used for additional information or if you have a modification request.

Document Archive

• 2018 Pacifica Accessible Ramp Survey
• 2018 Proposed New Curb Ramps

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